Customers & Sales

Every customer, one record, no sticky notes

Every customer gets one record: their sites, calls, texts, estimates, jobs, photos, and invoices. Leads move through a simple pipeline, and happy customers get invited to say so on Google.

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TrackOver/ Customer — R. DelgadoJD
R. Delgado
12 Maple Ave, Springfield NJ
Pipeline: Won — scheduled
Left a 5-star Google reviewJun 30
Invoice #1032 paid online — $6,150Jun 28
“Gate code is 4418, dog is friendly”Jun 12
Estimate signed onlineJun 10

Sample data shown. Your account starts clean.

Sound familiar?

Leads die in a voicemail box
A repeat customer gets asked for their address. Again.
Your competitor has 80 Google reviews and you have 9

How TrackOver handles it

A pipeline you'll actually use

New lead, quoted, won, scheduled. Simple stages, so nothing falls through the cracks between the call and the job.

The whole history in one place

Open a customer and see every job, photo, estimate, invoice, and conversation you've ever had with them.

Text from the office

Send and receive customer texts from the business, not somebody's personal phone. The whole thread stays on the record.

Reviews on autopilot

After a job wraps, invite the customer to share their experience. Happy customers get pointed to Google.

Calls where the work is

Call customers right from their record, with the job in front of you.

Common questions

Is this one of those complicated CRMs?

No. It's customers, a simple pipeline, and history. If you've used a contact list, you can use this.

How does the review feature work?

When a job closes, the customer gets a short note asking how it went, with an easy path to leave a Google review. Unhappy feedback comes to you first so you can fix it.

Can the whole team see customer history?

You control who sees what. Crews can get just what they need for the job while the office sees the full record.

It all works together

Jobsite PhotosTime TrackingScheduling & DispatchEstimates & InvoicesTeam MessagingReports & Job CostingAll features →

See how customers & sales fits your trade:

ExcavationSepticSewer & WaterFiberUtilitiesGrading & ClearingDemolitionTrucking & HaulingPavingDrilling & BoringSnow & Ice

Try it on a real job

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