Privacy Policy
Last updated: June 18, 2026
TrackOver is operated by TrackOver LLC (New Jersey). This policy explains what information we collect when you use TrackOver, how we use it, and the choices you have.
Information We Collect
- Account information — your name, email, company/organization name, and role.
- Jobsite photos — photos you upload, along with their embedded or attached metadata such as GPS location and timestamp.
- Location data — your device location when you create or locate a job or clock in/out, where you have granted that permission.
- Job and time records — job details, time entries, messages, and other operational content you enter.
- Usage information — basic technical and usage data needed to operate, secure, and improve the service.
How We Use Information
We use your information to provide and operate TrackOver: to authenticate you, organize your jobs and photos, record crew time and locations, deliver notifications, process payments, provide support, and keep the service secure and reliable. We also use aggregated, de-identified data — never identifiable to you, your company, or your customers — to improve the platform and to report industry benchmarks.
Who We Share It With
Your operational data is shared within your own organization — owners, managers, and crew you invite can see the data appropriate to their role. We also share information with service providers that help us run TrackOver:
- Supabase — database hosting and file/photo storage.
- Stripe — payment processing.
- Expo — mobile push notification delivery.
- Twilio — text message delivery, when a business enables texting.
We do not sell your personal information. We may disclose information if required by law.
Text Messaging
Businesses on TrackOver can send service-related text messages — appointment reminders, job status updates, and links to estimates and invoices — to customers who provided their phone number and consented, for example by checking the consent box on a booking form. Message frequency varies by project. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared or sold; they are used only to deliver the messages described above on behalf of the business you contacted.
Data Retention
We retain your organization’s data for as long as your account is active and as needed to provide the service. After an account is closed, data may be retained for a reasonable period and then deleted, except where we must keep it to comply with legal or accounting obligations.
Security
We use reasonable administrative and technical safeguards to protect your information, including encrypted connections and access controls scoped to each organization. No system is perfectly secure, so we cannot guarantee absolute security.
Your Rights
You may access, correct, or request deletion of your organization’s data through your organization’s owner, who administers the account. If you need help, contact us through the Support section in the app.
Children
TrackOver is a business tool and is not directed to anyone under 18. We do not knowingly collect information from children under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of TrackOver after changes means you accept the updated policy.
Contact
Questions about your privacy? Reach us through the Support section inside the TrackOver app.
See also our Terms & Conditions and Cookie Policy.