Terms & Conditions
Last updated: June 18, 2026
1. Acceptance of Terms
TrackOver is a software-as-a-service application operated by TrackOver LLC, a New Jersey limited liability company (“TrackOver,” “we,” “us”). By creating an account, accessing, or using TrackOver, you agree to be bound by these Terms & Conditions. If you are accepting on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
2. Description of Service
TrackOver is a field operations platform for excavation, utility, and fiber contractors. It provides tools for managing jobs and jobsites, capturing and organizing jobsite photos, recording crew time, messaging, and related operational features. We may add, change, or remove features over time.
3. Accounts & Responsibilities
You are responsible for the accuracy of the information you provide and for all activity that occurs under your account. Keep your login credentials confidential. The person who creates an organization is its “owner” and may invite, manage, and remove other users. You are responsible for the conduct of everyone you invite to your organization.
4. Subscription & Billing
TrackOver is offered on a monthly subscription. New organizations receive a 7-day free trial. After the trial, your subscription renews automatically each month until cancelled. Payments are processed by Stripe.
- No refunds. Fees already paid are non-refundable, including for partial billing periods.
- Upgrades take effect immediately and are prorated for the remainder of the current period.
- Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then.
5. Customer Data & Content
Your organization owns the data and content it submits to TrackOver, including job records, jobsite photos, and time entries. You grant us a limited license to store, process, and display that content solely to provide and improve the service. We do not sell your data.
6. Acceptable Use
You agree not to misuse TrackOver: no unlawful activity, no uploading of content you do not have the right to share, no attempts to disrupt, reverse-engineer, or gain unauthorized access to the service or other organizations’ data, and no use that infringes the rights of others.
If your organization sends text messages or emails through TrackOver, you are responsible for complying with the laws that govern those communications, including the TCPA, the CAN-SPAM Act, and applicable carrier and registration requirements (such as A2P 10DLC). You may only message people who have given you consent, you must honor opt-out requests, and you may not use TrackOver to send marketing to purchased lists or to people with whom you have no business relationship. You are the sender of record for messages your organization sends.
7. Third-Party Services
TrackOver relies on trusted service providers to operate: Supabase for database and file storage, Stripe for payment processing, and Expofor mobile push notifications. Your use of TrackOver may also be subject to those providers’ terms.
8. Disclaimers & Limitation of Liability
TrackOver is provided “as is” and “as available,” without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted or error-free. To the fullest extent permitted by law, TrackOver LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, and our total liability for any claim relating to the service will not exceed the amount you paid us in the 12 months before the claim arose.
9. Termination
You may stop using TrackOver and cancel your subscription at any time. We may suspend or terminate access if you violate these Terms or if necessary to protect the service or other users. Upon termination, your right to use the service ends; provisions that by their nature should survive (such as billing, disclaimers, and limitation of liability) will survive.
10. Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules.
11. Contact
Questions about these Terms? Reach us through the Support section inside the TrackOver app.
See also our Privacy Policy and Cookie Policy.