Crew time, 811 & getting paid: questions contractors ask
Answers on GPS-checked crew time, missed punches, 811 tickets that expire mid-job, and getting from a finished job to a paid invoice.
Crew time, 811 & getting paid
Can I tell if someone clocked in or out away from the jobsite?
Yes, once you turn on the jobsite geofence and pick a radius in Settings. Each clock-in and clock-out is then compared with the job's map pin, and a punch outside the radius gets a flag on Timesheets (Premium and up) showing how far away it was. It only flags and never blocks a punch, because phone GPS can drift, so the office decides what to do.
GPS time tracking →What happens when a crew member forgets to clock in or out?
The phone nudges them. It asks "Clock in?" when someone arrives at a job booked for today, and sends a push if a timed job started and they are still not clocked in. It asks "Clock out?" after they drive well away from the job, and a "Still clocked in?" push goes out after a very long shift. The office can fix any missed punch on Timesheets (Premium and up).
Crew time tracking →What happens if a crew clocks in on a job with an expired 811 ticket?
The app warns them and asks whether they are not digging or digging anyway. Digging anyway needs a reason, such as an emergency or hand digging, and the owners and managers get a push. The answer is saved on the shift. It warns and records but never blocks the clock-in, and it only asks when the marks have expired or a utility reported a conflict.
811 ticket tracking →Can I track which utilities have answered my 811 ticket?
Yes. A ticket on a job lists the utilities you expect, such as gas, electric, water and sewer, and each shows as pending, marked, clear or conflict. The job reads clear to dig only after every utility has answered, and any conflict holds it. For New Jersey tickets you can paste in the One Call Ticket Check email.
811 ticket tracking →Can I turn a finished job into an invoice in one step?
Yes. When a manager marks a job done, TrackOver offers Complete and invoice. It builds a draft from the job's quote, approved extras, signed time-and-material days, materials and clocked time, then opens it so you can review it before sending. On Premium and up it also links the before and after photos. It skips any step your company has turned off.
Estimates and invoices →Can a customer pay from my phone while I'm still on site?
Yes. In the phone app, open the job and tap Collect payment to show the pay page of a sent invoice as a QR code (an owner or manager can send it from the phone). The customer scans it with their own phone and pays by card, and the screen flips to Paid when the payment lands. Crew can show the code without seeing the amount. Online payments start on Pro and need online payments set up.
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